FAQs

Ordering & Delivery

Yes. We provide free standard UK delivery on all orders, with an estimated arrival time of 3 to 5 working days

For more details, please visit our Shipping Information page.

Standard delivery typically takes 3–5 working days. You will receive tracking
information as soon as your order has been dispatched.

Bed Linen

Our bedding is crafted from GOLD seal certified 700 TC 100% Egyptian cotton, known for its exceptional softness, breathability, and long‑lasting quality. Each set is designed to offer a luxurious sleep experience with a refined, elegant finish.

Egyptian cotton uses extra‑long staple fibres, which create a smoother, stronger, and more luxurious fabric. It’s softer, more breathable, and far more durable than standard cotton, making it ideal for premium bedding.

Thread count refers to the number of threads woven into one square inch of fabric. A 700TC sateen weave offers a rich, silky feel with excellent durability without compromising breathability.

Yes. Egyptian cotton is naturally breathable and moisture‑regulating, helping you stay cool in summer and comfortably warm in winter.

Sateen has a subtle, elegant sheen not glossy or slippery. It feels smooth and silky against the skin while maintaining the natural comfort of cotton.

Absolutely. Egyptian cotton is hypoallergenic, gentle, and free from harsh chemicals, making it ideal for sensitive or reactive skin.

Natural fibres like Egyptian cotton may wrinkle slightly, which is normal and a sign of quality. Removing them promptly from the dryer helps minimise creasing.

A small amount of initial shrinkage is normal for natural cotton. Following the care instructions ensures a perfect long‑term fit.

  • Machine wash at 40°C
  • Use mild detergent
  • Avoid bleach and fabric softeners
  • Tumble dry on low heat or line dry
  • Iron on medium heat if desired

Proper care helps maintain softness and longevity.

All natural fabrics soften with washing, but using mild detergent, washing inside out, and drying in the shade helps preserve colour vibrancy.

Yes. Our fitted sheet is designed with a deep wall and strong elastic to fit modern mattresses securely.

Yes. Egyptian cotton naturally regulates temperature, keeping you cool in warm weather and cosy in cooler months.

The set typically includes:

  • 1 × Duvet cover
  • 1 × Fitted Sheet
  • 2 × Standard Pillowcases

Check the product page for exact contents.

No. Long‑staple Egyptian cotton is highly resistant to pilling, ensuring your bedding stays smooth and luxurious wash after wash.

Yes. For a crisp, smooth finish, iron on a medium setting while the fabric is slightly damp.

Mattress Protectors

Yes. Our protectors are designed to allow airflow while still providing a reliable barrier against spills, moisture, and everyday wear. They are soft, quiet, and comfortable to sleep on.

No. Our protectors are made to enhance comfort, not alter it. They sit smoothly under your bedding and maintain the natural feel of your mattress.

Not at all. They are engineered to be silent, with no crinkling or plastic feel.

Yes. They provide a dependable waterproof layer that protects against spills, accidents, and moisture without compromising breathability.

Absolutely. Many of our protectors are made from naturally hypoallergenic materials
such as cotton and Tencel, offering a gentle, skin‑friendly sleep surface.

Encasements & Pillow Protection

An encasement fully surrounds your mattress, creating a secure barrier against allergens, dust mites, and spills. It is ideal for allergy‑prone sleepers or anyone seeking maximum protection.

A protector covers the top of the mattress, while an encasement covers all sides, offering complete 360-degree protection.

Yes. Our pillow protectors help extend the life of your pillows by shielding them from moisture, allergens, and everyday wear.

Mattress Protector Care

Most protectors can be machine washed on a warm, gentle cycle. Use mild detergent and avoid bleach or harsh chemicals. Wash with other bed linen or bath towel. Always follow the care label for specific instructions.

Yes. Tumble dry on low heat. High temperatures may damage the waterproof membrane, so avoid hot drying cycles. Tumble dry with other bed linen or bath towel. Always follow the care label for specific instructions.

Not if cared for correctly. Following the recommended washing and drying instructions helps maintain the waterproof performance over time.

No. Fabric softeners can coat the fibres and reduce breathability. We recommend avoiding them for all protectors.

Yes, you can air‑dry your mattress protector outdoors. However, prolonged exposure to
direct sunlight may cause the underside to yellow slightly. This colour change is cosmetic only and does not affect the performance, durability, or waterproof protection
of the product.

No. Ironing is not recommended, as the heat can damage the waterproof membrane and reduce the effectiveness of the protector.

A standard mattress protector covers the top and sides of the mattress, but it does not fully prevent bed bugs.

For complete protection, Allersafe mattress encasement is recommended, as it seals the mattress on all sides and creates a physical barrier that bed bugs cannot pass through.

Yes. Many of our protectors and encasement create a barrier that helps reduce
exposure to dust mites and allergens. This makes them ideal for allergy‑sensitive sleepers or anyone looking for a cleaner, healthier sleep environment.

Yes, you can safely use a heating pad or electric blanket over your mattress protector.

Encasements can be machine washed on a gentle cycle. Ensure the zipper is fully closed before washing. Tumble dry on low heat only. Wash with other bed linen or bath towel. Always follow the care label for specific instructions.

Every 2 to 3 months is usually sufficient unless spills or allergies require more frequent cleaning.

Wash on a gentle cycle with mild detergent and tumble dry on low heat. Avoid bleach and fabric softeners to preserve breathability and waterproof performance. Wash with other bed linen or bath towel. Always follow the care label for specific instructions.

Guarantees & Returns

Yes. Our protectors include a long‑lasting guarantee for added peace of mind. Specific details can be found on guarantee policy page.

We accept returns on unused, unopened items within our return window. For hygiene reasons, opened bedding and protectors cannot be returned unless faulty.

Sizing & Fit

We offer a full range of UK standard sizes. Each product page includes detailed measurements to help you choose the perfect fit.

Yes. Our protectors are designed with generous depth and stretch to accommodate a wide range of mattress heights.

Ordering & Delivery

Yes. We provide free standard UK delivery on all orders, with an estimated arrival time of 3 to 5 working days

For more details, please visit our Shipping Information page.

Standard delivery typically takes 3–5 working days. You will receive tracking
information as soon as your order has been dispatched.

Bed Linen

Our bedding is crafted from GOLD seal certified 700 TC 100% Egyptian cotton, known
for its exceptional softness, breathability, and long‑lasting quality. Each set is designed
to offer a luxurious sleep experience with a refined, elegant finish.

Egyptian cotton uses extra‑long staple fibres, which create a smoother, stronger, and
more luxurious fabric. It’s softer, more breathable, and far more durable than standard
cotton, making it ideal for premium bedding.

Thread count refers to the number of threads woven into one square inch of fabric. A
700TC sateen weave offers a rich, silky feel with excellent durability without
compromising breathability.

Yes. Egyptian cotton is naturally breathable and moisture‑regulating, helping you stay
cool in summer and comfortably warm in winter.

Sateen has a subtle, elegant sheen not glossy or slippery. It feels smooth and silky
against the skin while maintaining the natural comfort of cotton.

Absolutely. Egyptian cotton is hypoallergenic, gentle, and free from harsh chemicals,
making it ideal for sensitive or reactive skin.

Natural fibres like Egyptian cotton may wrinkle slightly, which is normal and a sign of
quality. Removing them promptly from the dryer helps minimise creasing.

A small amount of initial shrinkage is normal for natural cotton. Following the care instructions ensures a perfect long‑term fit.

  • Machine wash at 40°C
  • Use mild detergent
  • Avoid bleach and fabric softeners
  • Tumble dry on low heat or line dry
  • Iron on medium heat if desired

Proper care helps maintain softness and longevity.

All natural fabrics soften with washing, but using mild detergent, washing inside out,
and drying in the shade helps preserve colour vibrancy.

Yes. Our fitted sheet is designed with a deep wall and strong elastic to fit modern
mattresses securely.

Yes. Egyptian cotton naturally regulates temperature, keeping you cool in warm
weather and cosy in cooler months.

The set typically includes:

  • 1 × Duvet cover
  • 1 × Fitted Sheet
  • 2 × Standard Pillowcases

Check the product page for exact contents.

No. Long‑staple Egyptian cotton is highly resistant to pilling, ensuring your bedding
stays smooth and luxurious wash after wash.

Yes. For a crisp, smooth finish, iron on a medium setting while the fabric is slightly
damp.

Mattress Protectors

Yes. Our protectors are designed to allow airflow while still providing a reliable barrier
against spills, moisture, and everyday wear. They are soft, quiet, and comfortable to
sleep on.

No. Our protectors are made to enhance comfort, not alter it. They sit smoothly under
your bedding and maintain the natural feel of your mattress.

Not at all. They are engineered to be silent, with no crinkling or plastic feel.

Yes. They provide a dependable waterproof layer that protects against spills, accidents,
and moisture without compromising breathability.

Absolutely. Many of our protectors are made from naturally hypoallergenic materials
such as cotton and Tencel, offering a gentle, skin‑friendly sleep surface.

Encasements & Pillow Protection

An encasement fully surrounds your mattress, creating a secure barrier against
allergens, dust mites, and spills. It is ideal for allergy‑prone sleepers or anyone seeking
maximum protection.

A protector covers the top of the mattress, while an encasement covers all sides,
offering complete 360-degree protection.

Yes. Our pillow protectors help extend the life of your pillows by shielding them from
moisture, allergens, and everyday wear.

Mattress Protector Care

Most protectors can be machine washed on a warm, gentle cycle. Use mild detergent
and avoid bleach or harsh chemicals. Wash with other bed linen or bath towel. Always
follow the care label for specific instructions.

Yes. Tumble dry on low heat. High temperatures may damage the waterproof
membrane, so avoid hot drying cycles. Tumble dry with other bed linen or bath towel.
Always follow the care label for specific instructions.

Not if cared for correctly. Following the recommended washing and drying instructions
helps maintain the waterproof performance over time.

No. Fabric softeners can coat the fibres and reduce breathability. We recommend
avoiding them for all protectors.

Yes, you can air‑dry your mattress protector outdoors. However, prolonged exposure to
direct sunlight may cause the underside to yellow slightly. This colour change is
cosmetic only and does not affect the performance, durability, or waterproof protection
of the product.

No. Ironing is not recommended, as the heat can damage the waterproof membrane
and reduce the effectiveness of the protector.

A standard mattress protector covers the top and sides of the mattress, but it does not
fully prevent bed bugs.

For complete protection, Allersafe mattress encasement is recommended, as it
seals the mattress on all sides and creates a physical barrier that bed bugs cannot pass
through.

Yes. Many of our protectors and encasement create a barrier that helps reduce
exposure to dust mites and allergens. This makes them ideal for allergy‑sensitive
sleepers or anyone looking for a cleaner, healthier sleep environment.

Yes, you can safely use a heating pad or electric blanket over your mattress protector.

Encasements can be machine washed on a gentle cycle. Ensure the zipper is fully
closed before washing. Tumble dry on low heat only. Wash with other bed linen or bath
towel. Always follow the care label for specific instructions.

Every 2 to 3 months is usually sufficient unless spills or allergies require more frequent
cleaning.

Wash on a gentle cycle with mild detergent and tumble dry on low heat. Avoid bleach
and fabric softeners to preserve breathability and waterproof performance. Wash with
other bed linen or bath towel. Always follow the care label for specific instructions.

Guarantees & Returns

Yes. Our protectors include a long‑lasting guarantee for added peace of mind. Specific
details can be found on guarantee policy page.

We accept returns on unused, unopened items within our return window. For hygiene
reasons, opened bedding and protectors cannot be returned unless faulty.

Sizing & Fit

We offer a full range of UK standard sizes. Each product page includes detailed
measurements to help you choose the perfect fit.

Yes. Our protectors are designed with generous depth and stretch to accommodate a
wide range of mattress heights.

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