This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently.
• Who We Are
Flagship Global Ltd t/a RESTEZEE
AMBA House, 4th Floor, 15 College Road, Harrow, MIDDX, HA1 1BA
Email: [info@restezeehome.co.uk]
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Flagship Global Ltd is the Data Controller responsible for your personal data.
• What Personal Data We Collect
When you use our website or place an order, we may collect the following personal data:
Identity & Contact Information
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Transaction Information
- Products purchased
- Order history
- Payment confirmation details
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
• How We Use Your Personal Data
We use your information to:
- Process and deliver your orders
- Communicate order updates
- Process payments and refunds
- Provide customer support
- Comply with legal and tax obligations
- Maintain website security
• Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
| Purpose | Lawful Basis |
| Order processing | Performance of a contract |
| Customer service | Performance of a contract |
| Fraud prevention | Legitimate interests |
| Legal & tax compliance | Legal obligation |
We do not process your data for marketing purposes without your consent.
• Payment Processing
All payments are securely processed via PayPal.
PayPal acts as an independent Data Controller and processes your payment data in accordance with its own privacy policy. We do not store full payment card details on our website.
• Cookies
We use cookies to ensure the proper functioning of our website.
These include:
- Essential cookies required for shopping cart functionality
- Security cookies
Session cookies necessary for checkout
Our website uses a cookie consent system provided by Complianz to manage cookie preferences in accordance with UK GDPR requirements.
You may change your cookie preferences at any time via the cookie settings on our website.
• Data Sharing
We may share your personal data with:
- Payment processors (PayPal)
- Delivery and courier services
- Hosting and IT service providers
- Professional advisers (accounting/legal)
All third parties are required to respect the security and confidentiality of your data.
• International Transfers
Some service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
- UK-approved International Data Transfer Agreements (IDTA)
- Adequacy decisions
• Data Retention
We retain personal data only for as long as necessary:
- Order records: 6 years (for tax and accounting purposes)
- Customer service communications: Up to 3 years
- Customer accounts: Until deleted by the user
After this period, data is securely deleted or anonymised.
• Your Rights Under UK GDPR
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request data portability
- Withdraw consent (where applicable)
To exercise your rights, please contact us at: [info@restezeehome.co.uk]
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
• Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL encryption
- Secure hosting environment
- Restricted administrative access
- Regular software updates
• Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
• Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.
